FAQ
Have a question? Well, we've got your answers.
Customer Support and Enquiries
What are your shipping options and delivery times?
 We offer standard and expedited shipping options. Standard shipping usually takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Please note, delivery times may vary based on your location.
What is your return/exchange policy?
We have a hassle-free return policy within 30 days of purchase. Items must be in their original condition for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
How can I track my order?
Once your order is processed, you will receive a tracking number via email. Use this number on our website’s tracking page or the respective courier’s website to track your order’s status and estimated delivery date.
Do you ship internationally?
No, we currently do not offer international shipping.
What payment methods do you accept?
We accept various payment methods including major credit/debit cards (Visa, Mastercard, American Express) and PayPal.
What are your customer support hours?
Our customer support team is available from Monday to Friday, 9 AM to 5 PM. For any inquiries outside these hours, feel free to leave us a message, and we’ll get back to you as soon as possible.
Can I modify or cancel my order after it's been placed?
Orders can be modified or cancelled within 24 hours of placement and before they are shipped. Contact our support team immediately with your order details for assistance. Orders already processed or shipped cannot be modified or cancelled.
Are your products genuine and of high quality?
Absolutely. We source our products from trusted suppliers and guarantee their authenticity. Quality assurance is our priority, ensuring that our customers receive only the best.
Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on our latest offers and deals.
What is the process for canceling an order?
Orders can be cancelled within 24 hours of placement. Contact our customer support team with your order details for assistance in cancelling your order.
How can I provide feedback or report an issue?
We value your feedback and strive to improve our services. If you have any feedback or need to report an issue, please reach out to our customer support team through the contact form or email provided on our website.
Do you have a mobile app?
At the moment, we do not have a dedicated mobile app. However, our website is designed to be mobile-friendly, allowing you to access our services conveniently from your mobile devices. Simply visit our website through your mobile browser and enjoy our price comparison features on the go.
Is my personal information secure on your website?
Absolutely. We take data security seriously. Our website is encrypted with the latest SSL technology, ensuring that all your personal information and transactions are secure.
What if my package is lost or damaged during shipping?
In the unlikely event of a lost or damaged package, please contact our support team with your order number and evidence of the issue. We’ll swiftly investigate and work towards a resolution, either by issuing a replacement or refund.
