30-Day Returns
Return any item within 30 days of delivery for a full refund.
Free Return Shipping
Prepaid return labels included — just drop off your package.
Fast Refunds
Refunds processed within 3–5 business days of receiving your return.
How to Return an Item
Initiate Your Return
Log in to your account, go to Orders, select the item, and click “Start Return”. Choose whether you'd like a refund or exchange.
Pack & Label
Place the item in its original packaging (or any secure box). Print the prepaid return label from your email and attach it to the package.
Drop It Off
Drop your package at any UPS, FedEx, or USPS location. You can also schedule a free pickup from your door.
Get Your Refund
Once we receive and inspect the item, your refund is processed within 3–5 business days to your original payment method. Exchanges are shipped immediately.
Return Policy Details
Eligible for Return
- Items in original, unused condition with all tags attached
- Items returned within 30 days of delivery date
- Items in original packaging (preferred but not required)
- Electronics in sealed packaging (unopened) or defective items
Not Eligible for Return
- Swimwear, underwear, and pierced jewelry (hygiene reasons)
- Personalized or custom-made items
- Items marked as “Final Sale”
- Gift cards
- Items returned after 30 days (store credit may be offered at our discretion)
- Items that show signs of wear, washing, or alteration
Exchanges
We offer free exchanges for a different size, color, or variant of the same product. If the replacement item is a higher price, you'll be charged the difference. If it's lower, we'll refund the difference.
Defective or Damaged Items
If you receive a defective or damaged item, contact us within 48 hours. We'll send a replacement immediately at no cost — you don't even need to return the damaged item in most cases.
International Returns
International customers can return items within 30 days. Return shipping costs for international orders are the responsibility of the customer unless the item is defective. We recommend using a trackable shipping method.
Refund Timeline
| Step | Timeframe |
|---|---|
| Return shipped → Received at warehouse | 3–7 business days |
| Inspection & processing | 1–2 business days |
| Refund issued | 1–3 business days |
| Appears on your statement | 3–10 business days (varies by bank) |
Total estimated time: 8–22 business days from when you ship the return. Gold and Platinum loyalty members receive priority processing (50% faster).
Need to Start a Return?
Log in to your account to initiate a return or exchange, or contact our team for help.