1. Who We Are
SupersaverWorld ("SupersaverWorld", "we", "us", "our") is the data controller responsible for your personal data. We are headquartered at Supersaverworld, Unit 1B, Warstock Rd, Birmingham, B14 4RT, West Midlands, United Kingdom.
For questions about this policy or data requests, contact our Data Protection Officer at info@supersaverworld.com.
2. Information We Collect
Information You Provide
- Account data: Name, email address, phone number, date of birth
- Order data: Shipping/billing addresses, payment information, order history
- Communications: Messages you send us, reviews, survey responses
- Preferences: Wishlist items, notification preferences, size preferences
Information Collected Automatically
- Device data: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, products viewed, search queries, click patterns
- Location data: General location derived from IP address (city/region level)
- Cookie data: See our Cookie Policy
3. How We Use Your Information
- Fulfil orders: Process payments, ship products, send confirmation/tracking emails
- Improve our services: Analyze usage patterns, test new features, fix bugs
- Personalization: Recommend products, tailor content, remember preferences
- Marketing: Send promotional emails (with consent), retargeting ads, loyalty updates
- Security: Detect fraud, prevent unauthorized access, enforce our Terms
- Legal compliance: Tax reporting, respond to legal requests, resolve disputes
4. Legal Bases for Processing (GDPR)
For users in the United Kingdom and European Economic Area (EEA), we process your data under the following legal bases:
- Contract performance: Processing orders, managing your account
- Legitimate interests: Fraud prevention, analytics, service improvement
- Consent: Marketing emails, cookies, personalized ads
- Legal obligation: Tax/financial reporting, law enforcement requests
5. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors: Stripe, PayPal — to process transactions securely
- Shipping carriers: Royal Mail, DPD, Evri, DHL — to deliver your orders
- Cloud infrastructure: AWS, Cloudflare — to host and secure our service
- Analytics: Google Analytics (anonymized) — to improve our service
- Customer support: To manage support tickets and enquiries
- Law enforcement: Only when legally required by court order or other legal obligation
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above:
- Account data: Until you delete your account + 30 days
- Order data: 7 years (tax/legal compliance)
- Marketing preferences: Until you unsubscribe
- Analytics data: 26 months (anonymized after)
- Support tickets: 3 years after resolution
7. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Opt out of marketing at any time
To exercise any of these rights, email info@supersaverworld.com. We will respond within 30 days.
8. Security
We implement industry-standard security measures including: 256-bit TLS/SSL encryption for all data transmission, PCI DSS Level 1 compliance for payment processing, regular security audits and penetration testing, multi-factor authentication for sensitive operations, and encrypted data storage at rest.
9. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Contact Us
For privacy inquiries or data requests:
Data Protection Officer — SupersaverWorld
Email: info@supersaverworld.com
Supersaverworld, Unit 1B, Warstock Rd, Birmingham, B14 4RT, West Midlands, United Kingdom