Refund and Returns Process

This Returns Policy outlines the guidelines and procedures for returns and exchanges of products purchased from Supersaverworld Ltd through our website (“http://supersaverworld.com”). We are committed to providing a seamless and customer-friendly return experience while complying with applicable UK and EU laws and regulations.

Eligibility for Returns and Exchanges:
1.1 To be eligible for a return or exchange, the following conditions must be met:
a) The product must have been purchased directly from our Website.
b) The product must be in its original condition, unused, and with all original packaging and tags intact.
c) The return/exchange request must be initiated within 30 days from the date of delivery.

Initiating a Return or Exchange:
2.1 To initiate a return or exchange, please follow these steps:
a) Contact our customer support team via [email protected] or call +44 121 824 0300 to request a return or exchange.
b) Provide the order number, product details, and reason for the return/exchange. Once your return or exchange request is approved, you will be provided with a Return Authorization Number (RAN) and instructions on how to return the product.
c) Pack Your Item: Securely pack the item in its original packaging, including any accessories, tags, or free gifts that came with the product.
d) Shipping Label: If the item is defective, does not match the description of the product on our website, or the return is due to our error we will send you a pre-paid shipping label. However, if the above conditions are not met the return shipping costs are the responsibility of the customer.
e) Ship the item back to our Birmingham address. We recommend using a trackable shipping service for your peace of mind.

Refund Process:
3.1 Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
3.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
3.3 Refunds will be processed promptly, but the timing of the refund receipt may vary depending on the payment provider and financial institution.

Exceptions and Non-Returnable Items:
4.1 The following items are generally non-returnable unless defective:
a) Perishable goods, such as food, flowers, or personalized items.
b) Intimate or sanitary products, such as swimwear, underwear, or beauty products.
c) Gift cards or vouchers.

Defective or Damaged Products:
5.1 If you receive a defective or damaged product, please contact our customer support team immediately. We may be required to show evidence of the damage/defect to help facilitate the resolution process.

Statutory Rights:
6.1 This Policy does not affect your statutory rights as a consumer, which may vary based on the applicable UK and EU laws.

Contact Us:
7.1 If you have any questions, concerns, or inquiries regarding our returns and exchanges process, please contact our customer support team using the information provided on our Website.

Please review this Returns Policy carefully before initiating a return or exchange. By proceeding with a return or exchange, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Policy.

Last updated: 14th May 2024